1. Introduction
At Terra Forge Supply, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our online store or make a purchase.
By using our website, you agree to the practices described in this policy.
2. Information We Collect
We may collect the following types of information:
-
Personal Information: Name, billing and shipping address, payment details, phone number, and email address when you make a purchase.
-
Account Information: Login details if you create an account on our site.
-
Browsing Data: IP address, browser type, device type, pages visited, and cookies.
-
Marketing Preferences: Your choices for receiving newsletters, promotions, or updates.
3. How We Use Your Information
We use your information to:
-
Process and deliver your orders.
-
Communicate with you regarding purchases, support, or inquiries.
-
Improve our website, services, and customer experience.
-
Send marketing offers (only if you’ve opted in).
-
Detect fraud, protect security, and comply with legal obligations.
4. Sharing of Information
We do not sell your personal information. However, we may share it with trusted third parties to provide our services, including:
-
Payment processors (e.g., Shopify Payments, PayPal)
-
Shipping carriers (e.g., USPS, UPS, FedEx)
-
Analytics and advertising partners (e.g., Google Analytics, Meta/Facebook)
-
IT and customer support providers
These parties only access data necessary to perform their services.
5. Cookies & Tracking Technologies
We use cookies and similar tools to improve site performance, remember preferences, and deliver personalized ads. You may control cookie settings in your browser. For more details, see our Cookie Policy.
6. Data Retention
We retain your personal information only as long as necessary to provide services, comply with legal obligations, and resolve disputes.
7. Your Rights
Depending on your location (e.g., EU/UK under GDPR, California under CCPA), you may have rights to:
-
Access the data we hold about you.
-
Request correction or deletion of your data.
-
Opt out of marketing communications.
-
Restrict or object to certain processing activities.
-
Request a copy of your data (data portability).
To exercise these rights, please contact us at support@terraforgesupply.com.
8. Security
We implement industry-standard security measures (SSL encryption, PCI-DSS compliance) to protect your data. While we take precautions, no system can be guaranteed 100% secure.
9. Children’s Privacy
Our store is not intended for children under 13. We do not knowingly collect personal information from children.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.
11. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us:
Terra Forge Supply
Email: support@terraforgesupply.com
Phone: 1-775-306-7829