1. Overview
At Terra Forge Supply, we want you to be fully satisfied with your purchase. If for any reason you are not happy, this Refund & Return Policy explains your rights and options.
2. Returns
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You may request a return within 30 days of receiving your order.
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To be eligible, items must be unused, in their original packaging, and in the same condition you received them.
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Proof of purchase (receipt or order number) is required for all returns.
Non-Returnable Items:
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Gift cards
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Final sale or clearance items
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Perishable goods (if applicable)
3. Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be issued back to your original payment method within 5–10 business days.
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Shipping fees are non-refundable. If your order included free shipping, the actual shipping cost may be deducted from your refund.
4. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at support@terraforgesupply.com
5. Return Shipping
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Customers are responsible for paying return shipping costs unless the return is due to our error (defective or incorrect item).
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We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without proof of delivery.
6. Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again.
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Contact your credit card company; it may take some time before your refund is officially posted.
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Contact your bank; processing times vary.
If you’ve done all this and still haven’t received your refund, please contact us at support@terraforgesupply.com
7. Contact Us
For questions about returns or refunds, please reach out to us:
Terra Forge Supply
Email: support@terraforgesupply.com
Phone: 1-775-306-7829