1. Order Processing
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Orders are processed within 1–3 business days after payment is confirmed.
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Orders are not shipped or delivered on weekends or holidays.
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If we experience a high volume of orders, shipments may be delayed. We will notify you by email if there is a significant delay.
2. Shipping Rates & Delivery Estimates
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Shipping charges for your order will be calculated and displayed at checkout.
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Estimated delivery time is 3–7 business days within the continental U.S.
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Expedited shipping options may be available at checkout.
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Delivery delays can occasionally occur due to carrier issues beyond our control.
3. Shipment Confirmation & Tracking
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You will receive a shipment confirmation email with tracking details once your order has shipped.
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Tracking information may take 24–48 hours to update after your package has been dispatched.
4. Shipping Locations
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We currently ship within the United States.
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International shipping is not available at this time. (You can remove this line if you plan to offer international shipping.)
5. Damaged, Lost, or Stolen Packages
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Terra Forge Supply is not responsible for packages lost or stolen after delivery is confirmed by the carrier.
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If your package is delayed, lost, or arrives damaged, please contact the shipping carrier first using your tracking number.
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For additional support, you may also reach out to us at support@terraforgesupply.com
6. Incorrect Shipping Information
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Customers are responsible for providing the correct shipping address at checkout.
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Orders shipped to an incorrect or incomplete address provided by the customer are not eligible for refunds.
7. Contact Us
If you have any questions regarding shipping, please contact us:
Terra Forge Supply
Email: support@terraforgesupply.com
Phone: 1-775-306-7829